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Returns & Refunds

Hassle-free returns within 7 days

7-Day Return Policy

Not satisfied with your purchase? We offer a 7-day return policy on eligible products. Your satisfaction is our priority, and we make returns simple and hassle-free.

Return Eligibility

Returnable Items
  • Unopened and unused products
  • Original packaging intact
  • All labels and seals unbroken
  • Within 7 days of delivery
  • Product in resellable condition
Non-Returnable Items
  • Opened or used products
  • Damaged packaging
  • Items without original tags
  • Beyond 7-day return window
  • Special discounted items

How to Initiate a Return

1
Contact Us

Email us at support@primevita.com or call +91 98765 43210 within 7 days of delivery

2
Get Approval

Our team will verify eligibility and provide return instructions and pickup details

3
Ship Back

Pack the product securely and hand it over to our pickup partner at your doorstep

Refund Process

1
Product Received (Day 1-2)

Once we receive your returned product, our quality team inspects it for eligibility.

2
Approval (Day 3-4)

If approved, refund is initiated. You'll receive a confirmation email with refund details.

3
Refund Processed (Day 5-10)

Refund is credited to your original payment method within 7-10 business days.

Refund Timeline

Total refund time: 7-10 business days from return pickup. The exact time may vary depending on your bank or payment method.

Exchange Policy

We offer exchanges only in case of damaged or defective products. If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery with photos/videos of the defect
  • We'll arrange a free pickup and send a replacement immediately
  • No questions asked for genuine manufacturing defects
  • Exchange processed within 3-5 business days

Need Help with Returns?

Our dedicated support team is here to assist you with returns and refunds

support@primevita.com +91 98765 43210